Fixing the STAR Student Help problem.
Note: This only applies to Windows based computers.

If you are receiving and error message in STAR that says “register failk” and STAR locks up, follow the instructions below to fix it.

1. Open up Internet Explorer.
2. click on the Tools menu
3. click on options
4. a new window will appear, click on the tab that says “Advanced” on the right side of the menu
5. scroll down thru the list and look for “Microsoft VM”. If you see Java(Sun) take the check mark off. Under the Microsoft VM, put a check in the box beside Java console enabled(requires restart). You should have 2 fields marked under Microsoft VM and no checkmarks under Java(Sun). Click OK and reboot your computer. Try using the help menu in STAR, and it “Should” work. If you don’t see Microsoft VM listed as an option, continue on to step 6.

6. If you do not see Microsoft VM, click here to download Microsoft VM. Choose Run or Open if you are asked what to do. Install this software and reboot your computer.
7. Go to http://windowsupdate.microsoft.com and choose the update to Microsoft VM (there are some security issues with the older versions) DO NOT SKIP THIS STEP! If it ask you to reboot, choose Yes.
8. You may now start back with Step 1 and stop with step 5. Now, hopefully, your Help menus will work at this point.

These instructions may not solve all of your help menu problems. I have researched this problem to the best of my abilities and make no guarantees that this will work. This could also have the effect of disabling some other features you may have used in Internet Explorer. If you have any questions, please email me lunab@fcsboe.org